Refund & Cancellation Policy

Last Updated: August 17, 2026

1. Order Cancellation

• Before Dispatch: You can cancel your order free of charge
• After Dispatch: Cancellation may not be possible once the order is shipped
• How to Cancel: Contact us via email or phone with your order number
• Refund for Cancellations: Full refund will be processed within 5-7 business days

2. Returns Policy

• Return Period: You can return products within 24 hours of delivery
• Condition: Products must be unused, unopened, and in original packaging
• Perishable Items: We cannot accept returns for perishable items due to hygiene reasons
• Delivery Charges: Return shipping charges may apply

3. Refund Process

• Payment Method: Refunds are processed using the same payment method used for purchase
• Processing Time: 5-7 business days from the date of approval
• Razorpay: Refunds are processed through Razorpay's secure system
• Notification: You will receive an email confirmation once the refund is processed

4. Damaged or Incorrect Items

• Damaged Items: Contact us within 24 hours of delivery
• Incorrect Items: We will arrange for a replacement or refund
• Documentation: Please provide photos of damaged items
• Resolution: Full refund or replacement will be provided

5. Non-Returnable Items

• Perishable food items
• Items that have been opened or used
• Custom or personalized items
• Items not in original packaging

6. Refund Timeline

• Approval: 1-2 business days
• Processing: 5-7 business days
• Bank/Card: Additional 2-3 business days may apply
• UPI: Refund reflects within 24 hours

7. How to Initiate a Return

1. Contact us via email at cnsfoods28@gmail.com
2. Provide your order number and reason for return
3. Wait for our approval and return instructions
4. Pack the items securely and ship them back
5. Track your refund status

8. Contact Us

• Email: cnsfoods28@gmail.com
• Phone: +91 9100160749
• Address: D18 Manju Shankara Apt, Malkajigiri, Hyderabad-40, Telangana, India

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